Return Policy
VELOURA™ understands that circumstances may occasionally require a return request.
Products should be returned in unused condition and accompanied by original packaging whenever possible. Returned items are reviewed upon arrival to ensure they meet eligibility requirements.
Items showing signs of use, alteration, or damage after delivery may not qualify for return consideration.
Return requests should be submitted before sending any item back so instructions can be provided.
Each request is reviewed individually with the goal of maintaining a fair and straightforward process for both customers and our team.
Additional details may vary depending on product category and order circumstances.